Printering Problem phrase 750


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Printer not operating
  • Make sure that you plugged in the printer and turned it on.
  • Make sure that you connected the interface cable(s) properly.
  • Print a Help Page from the front panel to verify that the controller board is functional. If the Help Page prints correctly, the problem is with your software, driver, or network setup.
  • If the Help Page does not print correctly, verify that your print engine is functional by pressing the Test Print button (the blue pushbutton in the center of the back of the printer), and holding it down for 3 seconds. If the print engine is functional, it will print a composite-gray page.
  • Verify that your printer can communicate:
    • If you have a Macintosh
    • Make sure that you have the correct PPD file installed and selected and that you have selected the printer in the Chooser. If the printer's name does not appear in the Chooser, your network connection may be faulty.
    • In the Finder, you can use the Print Window command to send a file to the printer without using an application. If the communication link between your computer and the printer is working, the printer produces a directory listing of the active window on the desktop.
    If you have a PC
    • For Parallel Connections:
  • At a DOS prompt, enter: echo show page>lpt1:
    (The lpt could also be a 2 or 3 depending on the port that your printer is connected through.)
  • If the communication link between your computer and the printer is working, the printer ejects a blank page. If this occurs, but you cannot print from your application or through Windows, make sure that the appropriate driver is installed and that you have selected the printer correctly.
    • For TCP/IP Connections:
  • At a DOS prompt, enter: ping TCP\IP
     (The TCP/IP is the printer you want to verify is connected to your machine.
    For example, C:\Windows>ping 192.7.34.10)
  • If the communication link between your computer and the printer is connected, the printer ejects a blank page. If this occurs, but you cannot print from your application or through Windows, make sure that the appropriate driver is installed and that you have selected the printer correctly.
  • If you receive a timeout request, refer to the TekSMART knowledge base for solutions: 
  • In the Go to a specific document number field, enter the number 7022 and click Go.
  • A list of solutions for solving TCP/IP problems dealing with pinging another computer and timeout issues appears. Most common TCP/IP problems can be resolved in the article V erifying TCP/IP communications by pinging.
    • If the communication link between your computer and the printer is working, the printer ejects a blank page. If this occurs, but you cannot print from your application or through Windows, make sure that the appropriate driver is installed and that you have selected the printer correctly.
Printer doesn't appear in the Chooser (Macintosh)
  • Make sure that the printer is turned on and the cables are correctly attached.
  • Check the termination (refer to the documentation for your network adapter or connector for information on termination).
  • If you have changed the printer's name, make sure that you have given it a unique name (not the same as any other printer in the zone or on the network).
  • Make sure that the correct network is selected in either the Network or AppleTalk Control Panel.
If the printer does not appear in the Macintosh chooser, refer to the TekSMART knowledge base for solutions: 
  1. In the Go to a specific document number field, enter the number 2889 and click Go.
  2. A list of solutions for connecting The Printer does not Appear in the Chooser's Select a PostScript Printer Window Macintosh appears.
  3. If you need assistance with connection methods, refer again to the TekSMART knowledge base. In the Go to a specific document number field, enter 2562 and click Go.
  4. A list of solutions is shown for Connecting a Xerox Phaser Printer to a Macintosh Directly via Ethernet.
Frequent media jams
  • Use Xerox media for best results.
  • Make sure that you use a high-quality laser paper: 60 - 90 g/m 2 (16 - 24 lb.) paper in the media trays and 75 - 150 g/m 2 (20 - 39 lb.) paper with the Multi-Purpose Tray.
  • Make sure that the Media Thickness Switch is set correctly for the media installed in the Multi-Purpose Tray. If the printer has frequent paper jams, set the Media Thickness Switch to a thicker setting. Refer to the user guide for details on setting media thickness. If the printer picks multiple sheets of paper at once, set the Media Thickness Switch to a thinner setting.
  • If you are using media that is heavier than 90 g/m 2 (24 lb.), use the Multi-Purpose Tray rather than a media tray.
  • Do not use any media designed for inkjet printers, especially inkjet coated paper and inkjet transparencies. Inkjet media are coated with a substance that may damage the Fuser; Xerox does not furnish service for damage or malfunction caused by the use of non-Xerox supplies or consumables. Xerox coated paper and transparencies have been specially designed for use with Xerox Color Laser Printers.
  • Use only Xerox transparencies. Xerox does not guarantee the results of non-Xerox transparencies in Xerox printers.
  • Make sure that the media is installed under the hooks at the front of the media tray.
  • Fan the paper or transparencies before installing them in their respective trays; this is especially important for transparencies because they tend to stick together.
  • Do not overfill the media tray, as indicated by the red line on the right side of the tray.
  • Clean the paper-feed rollers and paper-pick rollers.
Media frequently wraps around the user
  • Use Xerox media for best results.
  • Do not use any media designed for inkjet printers, especially inkjet coated paper and inkjet transparencies. Inkjet media are coated with a substance that may damage the Fuser; Xerox does not furnish service for damage or malfunction caused by the use of non-Xerox supplies or consumables. Xerox coated paper and transparencies have been specially designed for use with Xerox Color Laser Printers.
  • Make sure that you use a high-quality laser paper: 60 - 90 g/m 2 (16 - 24 lb.) paper in the media trays and 75 - 150 g/m 2 (20 - 40 lb. Bond) paper with the Multi-Purpose Tray.
  • Replace the Fuser Roll.
Off-set images
  • Check your application for correct image sizing.
Cut-off images
  • Check your application for image sizing.
  • Make sure that you are using the correct PPD file and have selected the correct page size.
  • Make sure that the correct size media is in the media tray.
Image shifts or margins are incorrect (Macintosh)
  • Make sure that you have installed the driver for this printer, or the correct PPD file onto your Macintosh so that you can select the correct page sizes from the driver.
  • If printing on transparencies and your printer has the Automatic Duplex/Lower Tray Assembly, make sure that the transparency tray is installed in the middle tray slot.
Output is single-sided
  • Make sure that you have installed the Lower Tray Assembly and that the Duplex Unit is inserted in the upper slot of the printer.
  • Make sure that you have loaded the paper tray with paper and installed it in the middle or lower slot of the printer.
  • Make sure that you have configured your printer driver to recognize the Lower Tray Assembly and Duplex Unit. Refer to the printer's Setup Guide for instructions.
  • Make sure that you have made the selection for duplex printing, using one of these methods (driver selections override other settings):
    • Front Panel: Under Duplex in the Printer Defaults menu.
    • Print screen: Using a supported driver, select Print on Both Sides or 2-Sided Printing.
Frequent jams at the Duplex Unit
  • Use only laser paper.
  • Laser paper must be between 75 - 90 g/m 2 (20 - 24 lb.) in weight.
  • Clean the rollers inside the Duplex Unit with 90 percent isopropyl alcohol.
Margins on the first side and second side of a duplex print are not aligned
  • Adjust the margins using the front panel Margin Adjust menu. Instructions are included in this menu.
Second side of a duplex print is upside-down
  • Select the correct method for binding preference in the front panel or the Print screen.
    • Long-edge binding: Page turns on the long side, regardless of image orientation.
    • Short-edge binding: Page turns on the short side, regardless of image orientation.
    • Refer to the user guide for detailed instructions.
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